Initially my experience was good, but then it tuned very bad. With Spring Break in FL, there were no rental cars available. I had to travel on an urgent matter, so I decided to try Turo based on a recommendation from a friend. The rental cost was high, $120 per day for a Mustang, plus they added additional fees for airport delivery/other, $249...the total billed to my CC for the one day was $369. High, but I was okay with it given my need and circumstances. The problem arose on the return of the car. I communicated through Turo messaging with my owner multiple times both on the day of pick and the following day of return. The car was scheduled for return at noon, I dropped car off at 12:42, well within their own policy for late returns, 2 hours btw in case you didn't know (see attached). I was within the rules, but the owner never even mentioned it when I picked up or as I was driving back to airport for the return. He just said to take my time. After dropping the car F2F, I headed to security and my gate. It was then I received a message saying my car was late. Later, I got an email with an invoice saying my CC was charged a $124.50 late fee. I immediately appealed via email given I was never told about possible late fees nor was I even in violation to begin with. Customer Support responded to my appeal after 24 hours, saying they were denying my appeal and not refunding the late charge. I entered into a good faith agreement with Turo to rent a car from one of their members for one day, I paid in full and executed that agreement by returning the car with a full tank of gas btw, even though I picked it 3/4 full. I regress. Anyway, what they did to charge me an unauthorized late fee against their own rules was bad business practice, unethical and predatory in all honesty. They took advantage of having my CC on file to run a bogus charge. Worse, their customer support could've cared less in denying my appeal. Based on their 2.7 out of 5 rating overall with 46 reviews, it's not surprising really. As a result I feel compelled to write a critical review as well and let others know to do your own due diligence before renting from them. They have nice cars and probably pretty good member owners overall, but the high cost coupled with some seemingly pretty shady business dealings makes them a bad option IMO. Good luck. CJ