Horrible customer service. Our car broke down less than an hour after getting it. We tried to contact Turo but they were closed for the day so we emailed them and then contacted the owner of the car. He asked us to leave the vehicle in front of our house and that he would pick it up and that he agreed that the trip was terminated. He CHOSE to pick it up 3 days later (his choice, it was readily available for him from the moment it broke down) and so Turo considers us having had the car the entirety of the trip. They therefore are refusing to refund us even though we did not get the service they promise. When asked to have the issue escalated to a manager it took 2 days for a response and when they did respond the email stated they would not be communicating with us any further, they would not be providing us with a refund, and we were in fact "lucky" that we weren't being charged for "abandonment of vehicle" (even though we put it exactly where the host told us to). The best we got was agreement of refund for the FINAL day of rental (since the owner picked it up prior to the final day) and we were to be given a £47 refund for that day. We of course did not get it. When we contacted them about that they said "oh sorry there was a glitch on our system - it has gone through now". They are theives. GREAT GREAT idea of a service and had had great experiences prior to this. But this was 100% the worst customer service I have ever experienced and therefore would not recommend it to anyone ever.