I just booked my first trip with Turo.com. Not a good experience so far. The first vehicle host decided to cancel on us leaving us a short time to find another vehicle quickly which we were able to do however, the host was an hour away which was very inconvenient. Then once my husband brought the vehicle to our house I was able to check it out (I was working and could not go with him) Upon opening the door I was assaulted with the horrible smell of Marijuana which, if you don't know, smells a lot like skunk. I spent 5 hours on my phone being bounced from one department or another trying to get another vehicle for our trip for five hours. I had to live chat several times, phone calls several times and several e-mails. Well, there was no help and I am now stuck with a nasty smelling, disgusting vehicle for a very long trip at an extremelyhigh cost. I am so disappointed in the whole experience. I would give zero stars if I could. The customer service people were all very polite and apologetic but not one of them knew what to do or how to help me. I wasted a ton of time and am still no further ahead.