Imagine paying for a service and not receive a proper service, and never get your money back, this is what this company is all about... I do not recommend this website to anyone due to their poor service, we had to deal with a very unpleasant host and her broken car and we received no support from Turo. if they don't give you any customer support what is the point of using them, right? first off you can't even talk to anyone, so imagine in middle of my trip I had to deal with a crazy host and Turo through the chat! what a waste of time!! at the end, they said the host is upset and they closed the case based on her statement, I kept telling them that I don't have the car anymore as the battery was dead and the host had to pick it up 3 days earlier than our schedule time but I'm still paying for the car till end of my trip and would like to get a refund for those days that I won't have the car and they said yeah, the case is closed so no refund!!! imagine paying for the service that you don't even have! unbelievable!!! all I can say is they won't last in business with a horrible customer service that they have. I can not believe such a service exist. so basically they never returned my money and closed the case!!!! never had such a terrifying experience,,,,