Three weeks ago, my family and I booked a car with Turo. It had 5 star reviews and high quality photos to showcase the quality of the car. Fast forward to just yesterday evening, we drove to meet the host at his home and pick up the car, around 5p. Upon our arrival, the host had the hood up with a rag in hand, doing what seemed to be some last minute cleaning and mechanical check ups. We took our initial photos, browsed the car to see if it matched the photos. We noted a few damages here and here (nothing major, just minor scratches or dings on the outside) that the host stated he was aware of. We began our trip. 30 minutes in, the check engine light comes on and the car starts to ding in intervals of 5-10 for like 30s. We ignore it as it stops quickly. We contacted the host, as we were still driving, and he assured us that the check engine light was on just because he hadn’t had a chance to reset the dashboard prior to our trip. As we continue to drive, we notice ants on the headliner, the steering wheel buttons not working, and the side door windows to adjust the side mirrors didn’t work as well. We contact the host again, and he lets us know he was aware of these issues. 2.5 hours into our drive and the car stops switching gears, and my bf notes that the transmission seemed to be failing and 2 other lights show up on the dashboard. It is now starting to get dark, and we were traveling from ATL to TN up a mountain. We pull over and start to evaluate how we would like to handle the situation. We message the host again, and he continues to be unresponsive. After pulling over 3 times, contacting family to meet us as we were sure we would not be able to drive the car back to ATL (after deciding to turn around and return the car to the host), we also contacted the Turo towing service, customer service, and our host (again!) .. all unresponsive for at least 30 minutes. It’s now dark, and we are in the middle of no where.. not the safest location for individuals that are unfamiliar with the area and that are driving a car that essentially isn’t working. We finally get in contact with customer service and they provide us some options - due to us not feeling comfortable waiting at night for over 2 hr for a tow truck, we decide to slowly drive the car back to the host.. about 2.5 hr, with our family following us. Turo assured us we would not be held responsible for any further damage done to the car during our return as they were clear that the mechanical issues occurred before our booking. Upon arriving to the host’s home, now at 1:30a, he was unresponsive. He was aware of our many issues, was aware we were in contact with customer service, and was even aware that we would be returning his car in just a few hours. Customer service told us to turn his car off and lock his keys in the car outside of his home. They worked with my bf on the phone for over an hour... they were able to reserve us another car for the next morning for us to still reach TN, for an additional $20. The host contacts us the next morning, probably 12 hr after the incident, charging us $50 for not filling up his tank, and not refunding us the $40 for the duration of the time we “used” his car. Turo has no form of system to check the validity or accuracy of posts. If so, we would have been made aware of these mechanical issues prior to booking, and simply not booked with the host, OR the host would have been unable to book in general. The host was only worried about making money and had no intention on providing quality and a safe service. DO NOT BOOK WITH TURO THE HOST IS JOSE, FORD FUSION 2013 IN ATL