Two days before our trip the host cancelled, once I got the message I called Turo they would be happy to keep my money and book me with someone else, for a lot more since it was a long holiday weekend, we could not afford it, they that marked in the app that we cancelled so you cannot put a review out about the host, that is how they keep reviews higher. Be advised the BBB has had 425 complaints in the last year!! They don’t deliver and then hold onto your funds for 3-10 days and tell you it’s your bank. The credit card was a Barclays card and they credit you immediately once they get it from the merchant which is where Turo fails again. Don’t use them if they have no problem taking advantage of senior citizens they will take advantage of anyone, just use legit car rental agencies.