Turo is a great idea and my first rental (with host "Vadim") went very well. My second trip (with host "Jackson") was terrible and Turo has refused to send the agreed upon partial refund and both Turo and Jackson stopped communicating entirely. I rented a Lexus SUV and Jackson asked me to switch to their Audi SUV, which was fine. They delivered (late) a dirty Toyota SUV that smelled, was not filled with gas, and which had the check engine/"maintenance required" light on. Initially, Jackson apologized and offered a significant refund, which I agreed to. Turo delayed the refund, then denied it because they claimed there was no proof of the issues (not true--it was all documented in photos and trip messages in their app). They won't pay the refund and both Turo and Jackson stopped communicating. DO NOT RENT FROM TURO OR JACKSON.