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Anonymous
Rented a car for a recent family trip. We stopped at the gas station and filled the tank on the way to the airport. Dropped the car off at the lot as arranged. We’ve been home for 5 days now and today my daughter received an email that she was being charged $65 to fill the gas tank! She replies to their email telling them the tank was full and that the owner did not have to fill it. Turo then sends her pictures that the owner apparently sent them. One picture of the gas tank on a quarter tank, the second with the full tank and the third picture of the receipt from the gas station. Two problems here. First off the gas tank pictures. The picture when the tank has been filled, the odometer has 200 LESS miles on it than when the tank was on a quarter tank! The receipt shows it cost him $51 dollars to fill but they’re charging her $64. What kind of scams does this place run?? And how is that even “customer service” when the pictures that the owner provided prove that they’re lying??! Never again!! I will tell everyone I know not to use this company ever!
2 years ago
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Turo has a 1.3 average rating from 794 reviews

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