I thought I was getting convenience with Turo. Instead, I had a nightmare and loss $260. Turo does not protect their guest. I rented a vehicle for it’s all wheel drive feature. However, when I picked up the vehicle, the Host was not present because he had to be at work. His wife instead gave me the keys. She was unable to answer my questions; she suggested I text her husband. I figured I could text the Host as I began the trip. I only traveled 2 miles, so I could use a bathroom, when the Host informed me his vehicle was not an all wheel drive vehicle. He apologized and I do believe he made a mistake. He said he could not give me a full refund because Turo only gives him about 40-50% of the total cost. I contacted Turo supported and was bounced around and then hung up on. They told me I could return the car early, but would have to PAY a PENALTY. I will never use their service again.