Turo customer service is terrible! I recieved a rental for 6 day. When I initially recieved the car I never even thought to check if the tags were expired. Low and behold on day three in notice they have been expired for 6 months. I tell the host he says "he will change them once the trip ends and I bring the car back" - ya ok sure. Well im not driving around this liability for me to get pulled over and stuck with a ticket, so I use the chat support. They tell me I need to request a tow and then I can swap it with another. Well they didnt have any with the same rate and told me i would have to pay the difference, this is already a extreme inconvenience that they have no idea if these cars are stolen, have bad tags, or whatever the case is and they are renting them out and couldnt even answer me if I would have to deal with this with the next car because they literally dont check these things!! I told the guy no why would i do that, so even tho he said they would pay for me to uber and get the car, they wouldnt take the L for $37. So I just canceled, and ofc they want your money right away but they dont have a date when you'll be reimbursed. So im out money for a trip, no one was helpful at all besides the tow truck company. Id stay away from this app it is so sketchy, and you could be driving around a expired car, a stolen car or whatever because they apparently dont check for any of that. Oh and their support chat agents will just stop talking to you mid conversation if they dont like what you have to saying....i had to talk to 4 until I finally got an answer.