My first renter experience was great. The guy was super nice and easy to work with. Rental #2, what a joke. I was charged an additional $150 cleaning fee and was told I allowed my dog in the vehicle. While my pet does shed and his fur can get on clothing, my pet was nowhere near this car, and the car was returned clean, full tank, and exterior was even washed (after a snow storm). I went back and forth with this clown and although it was only my children and I in the vehicle, he was set on the idea that my animal was in this car. Very very disappointing.