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Anonymous
Be careful with commercial renters! Especially in Orlando. I had decent experiences with Turo until this one. The rental itself went well, I cleaned the car, returned it on time in the correct parking lot and he was there to check the car and pick it up...this is where the issues started. He charges you $47 insurance plus sales tax of 13.5% ...fine He takes a $200 security deposit...fine...but weirdly charges sales tax on the deposit so $227..this alone is fairly strange. But here is the part that really screws you over, when he returns your security deposit he doesn't return the sales tax, just the initial $200, so you are already out $27. Then....if he takes anything out of the security deposit, he charges sales tax on those items as well. So in my case he charge $35 cleaning fee (even though the car was returned clean) and a $19 ticket fee for the parking lot (even thought the parking lot itself only charges a maximum of $10) So out of the initial $227 I only got $128 back! Making this rental more expensive than a regular rental car. Stay clear of this guy or know what you are getting into. Tried contacting him multiple times and always received answers that did not answer the actual questions I was asking. Turo support is a joke. You speak to a representative who says they can't help as they need to forward it to a higher agent. They then email you with a generic response that points you to articles or back to the representatives who sent you there. If you use a commercial host expect 0 help from Turo. I'm sad as I will now not use them again because of this.
2 years ago
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Turo has a 1.3 average rating from 794 reviews

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