I rented a jeep compass from Thomas in Provo Utah and I received a $165 additional cleaning charge the day after I returned the vehicle for a small amount of pet hair. I explained we did not have a pet in the vehicle at anytime. The pictures showed a couple random hairs which looked like it could have been on someone's clothes but not from a pet inside the vehicle. Then he said there were paw prints on the seat but none of the pictures show evidence of paw prints. Turo sided with the host which is unfortunate and a bad business decision as you could clearly see in the pictures the pet hair was not excessive We even wiped the floor mats down with wipes because they were a little muddy.