Turo is a joke of a company who will hopefully go out of business sooner than later. I rented with them for a few years with minor issues like fraudulent rentals where the host was the issue. I never made that an issue with Turo as they would just cancel and allow me to book from another host. Everything changed when I booked a truck for a work trip. Turo charged me for tolls after and I inspected this I realized that the host charged for a parking ticket that was incurred after the rental dates. I contact Turo only to be told it was a valid toll. After reviewing the ticket again (that Turo sent me) it was clear this was a toll and the owner was committing fraud. Not only did Turo side with the owner and refuse to actually read the ticket, they passed me from chat bot to chat bot, then restrict my rentals for complaining. At this point I had overlooked the fraudulent rentals, car pick up issues, and toll charges because it was affordable. But in the end you get what you pay for! Since then I’ve had smooth rentals with Lyft and will be trying Get Around which has better reviews and customer service. Don’t waste your time Turo. Hopefully we see a documentary about how this company tanked to account for all their poor and fraudulent businesses practices.