Turos Host claims I damaged his car. I disputed the claim, Turo reviewed and said I am responsible. They sent me pictures that the Host took a day later after it had been rented out. I disputed that, they reviewed again and then said my pictures showed the damage, which they do not and I disputed that. I never did get a fair explanation from them. Terrible Customer Service Representatives, they were very rude during the whole process and even sent me numbers that didnt even add up, which they never would answer that question either. They are their own judge and jury and do not listen to their customers. I was guilty in their minds and they did not want to listen to my rebuttal. According to Turo, To cover yourself you have to buy the full coverage insurance at an additional $15/day which they keep reminding me that I should have done. A similar incident happened 2 years ago that I wrote off as a bad host, but now this is the second time. Please beware of renting without buying their $15/day insurance, I will not be renting from Turo again.