How about leaving a family stranded on the side of the road I rented a car from Turo May 26, 2020 to the car breaks down 240 miles away from my home in a completely different city outside of the city to be exact I called Touro and told them that the car broke down whole thing like he was willing to help host even stated I will make sure you get a full refund it is now June 18 and I have still not received a refund May 26 tow truck came I had to call Uber because me and my sons could not fit in the tow truck he van didn’t even know where to send the car I had to give him the house number to tell him to send the car back to the host after being stranded with two kids in a city that we did not live in I had to Uber to a hotel which cost me $44 I had to pay for a hotel that cost me $115 we stayed at the hotel but time I called Turo to get the car replacement the same day they’re closed I got the runaround we can’t give you the replacement until we know the tow truck driver has the car finally they confirm that the coach the tow truck driver has the car but by that time they’re close I called them oh offices are now closed so then I had to wait till the next day to call Turo I called Touro cannot receive a car replacement until 11 o’clock May 27 I had to spend another $44 to Uber to the place where the car replacement was pick up the car replacement everything‘s going well from Beyan the lady explained to me that we can give you a car here in Austin but we can I get you to Houston so then I had to pay for arrangements for me and my boys to get from Austin back to Houston Texas so then I had to pay for someone to come pick me up in Austin Texas take a time out of their schedule to come and pick me up which was another hundred dollars thankfully I knew them and they only charge me the gas there and back but still that was extra money that was coming out of my pocket I drop the car off at 11:48 they were car replacement was due at 11 o’clock which was stated from the customer service at 11 AM that morning to me that we were able to drop the car off at 11 AM without being charged the car was delivered to them at 11:48 I will still charged $164 on May 27 for the car being late and and the car being 26 miles over the mileage because I was lost in hill country due to the GPS being dropped I had to drive back the other way because the GPS had me going to different direction oh because the owner wanted the car back at a certain time I was then charged another $164 total then June 12 my car was charged again for another $10 for some unknown charges that I don’t even know of I called the representative he stated that they have to get permission from the host to get my refund h