I rented a passenger van from Turo for a family vacation to Orlando and long story short the van had issues and needed to be repaired. My reservation was canceled while in Orlando leaving me stranded without a vehicle. Now, I’m having a hard time getting reimbursed for a 3rd party rental and Ubers expense all which I was told would be cover by Turo. The customer service line doesn’t provide accurate information and no one knows what they are doing. Also, be prepared to be on the phone for hours and days at a time only to get no where.
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Alice, Customer Support
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