Please I beg you NEVER use this company. It's cheaper than renting from an actual agency but just do yourself a favor and pay the extra money and rent from a decent rental company. They won't allow a client to get ahold of them or even call when claims have been made yet it's so easy for a host to call in. I rented a car in hawaii for 7 weeks. Car was in horrible condition, plus not up to safety check. I couldn't afford to return car and wait for my reimbursement for Turo as I needed a car. I paid well over 1700 for this rental. Anyways host made me go to his shops to get the safety checks done, after 3 days, 12 hours of my own and my children's time and $120 in gas, the host agreed I do not have to return the car with a full tank. The next thing I know he opens a gas claim. We exchanged texts and he even said he would drop the claim and I provided that to turo and plus proof and they still are finding me liable. Now the host opens another ridiculous claim for so much damage that was ALREADY there and turo will not call me or email me regarding this after so many emails and reaching out through chat. I have submitted so much evidence and nothing back. This host had us go to his house which had a junk yard of lemon cars from the auction that need alot of work done. He does the bare minimum and rents them out. He has numerous reviews, which I should have read about how unsafe the cars are and yet turo still allows this man to rent cars out. What's going to happen when someone gets seriously injured due to this hosts negligence? Maybe that's what it will take for turo to finally do the right thing. How can you accuse someone of damage yet not even speak on the phone? This business is a scam just like the host. His name is bud Lawrence by the way. In oahu. Beware people!