Turo customer service and roadside assistance are awful and have no desire to actually help. Roadside assistance left me stranded on the side of a major highway in the blistering heat for several hours because they could not understand how to organise a tow truck for a tire that blew out on our rental. Numerous phone calls, where turo actually hung up on me, they finally said I could organise a tow myself, upload the invoice and I would be reimbursed. Despite a recorded phone call noting I would be reimbursed, turo now say they won't! No explanation, nothing. That's over $1500 for the tow not to mention all the other out of pocket expenses. Host is a scam as well, he replaced the blown tire, decided to replace all the tires for whatever reason and decided I should get the privilege of paying for a whole new set of tires! Amongst other fraudulent charges he wants me to pay for. Do not use Turo!!!