I recently used Turo to rent a car while my car was in the shop. I used this car solely for going to work and back. No one ever used the back and there was never any animals in the vehicle. Two days after i returned the vehicle, i received a charge for $155 for "Pet Violations". There were 5 or 6 photos that were of a few brown and white pet hairs in the back seat. I messaged the owner of the vehicles (Burcak) to tell him that there were never any animals in the car, that it must have been the person who rented before me and he just defended himself and the previous renter and was being very passive aggressive towards me. PLUS my animals are all black so they couldnt have been the ones to leave the hair behind, nor would it have fallen off of my clothing.. When the owner was no help, i reached out to their support group and they have also been no help. I was told that the charges were voided and i would not have to worry about the additional charges, but the charges are still there and when i tried reaching out to the company again, they have stopped answering my emails. I am beyond upset over this. I do NOT recommend using this app unless you absolutely need to. I would hate for something like this happen to one of you.