0 stars. Worst rental experience of my entire life. The car was given to me with NO oil, 300 miles away from being due for service, which I didn’t find out until the engine overheated, stalled, and began smoking 2 hours into my road trip. Once I broke down, the host called me to promise that the car had been “recently serviced” and requested that I add 2 quarts of oil to the car to see if it starts. When I added 2 fresh quarts, the dipstick went from indicating empty to showing a low level of dirty (black) oil, and the engine still wouldn’t crank. The host refunded me for the two quarts of oil then recommended I call Turo for roadside assistance. When I initially called, roadside assistance told me it would cost me $1k to tow the car back to the host. When I explained this to the host over the phone, they informed me they would call Turo to sort this out. At that point, the host placed a damage claim against me on the vehicle, which hindered Turo’s ability to search for a replacement vehicle ahead of the tow truck arriving (due to Turo regulations for vehicles with damage claims). The host then assured me that they spoke to Turo and a tow truck and replacement vehicle “should be on the way”. When I asked if Turo provided an ETA for their services (as I was waiting in triple digit heat in the middle of nowhere on the side of the highway), the host simply replied with “Nope” and began to defer me to get help from Turo Support via the Help icon. The host became extremely dismissive of the situation I was in due to their failure to properly maintenance the vehicle and even told me they were “just the middle man” as I continued to try to get more details for my discussion with Turo Support. The host stopped replying to all communication from me about an hour after I broke down, however, Turo required me to confirm specific details with the host in order to track down the roadside service they mentioned “should” be on the way. This made it extremely difficult for Turo to successfully send help my way. Due to the lack of communication from the host and ridiculous Turo policies, I waited 7 hours in the heat for a tow truck to get to me, then once Turo verified the car was on the tow truck, I waited an additional 2.5 hours on the side of the highway, in the dark, with all my luggage in a town that I am highly unfamiliar before a replacement car was sent my way. Getting the replacement vehicle was the biggest headache, because Turo initially told me no rentals were available in my area, so I’d have to Uber/Lyft to the nearest city to book a rental at a third-party facility that is open 24hrs. However, Turo would not pay for my rideshare to get to the rental car facility. We went back and forth for hours until I convinced an executive representative to just add a travel credit to my Turo app so I could book the nearest available vehicle. They forced me to work out an agreement with the host of the new car that allowed me to drop off the new vehicle in my hometown (so I could get home safely), and thankfully the new host agreed because no other cars were available! To add insult to injury, the host tried to claim that I didn’t leave the key in the vehicle once it made it to their house, when the tow truck guy definitely used the key to try to put the car in neutral and then left it in the ignition!! I don’t know if this was an attempt to beef up their false damage claim, but it was certainly off putting. Roadside assistance tried reaching out to the host once they arrived with the vehicle, but since the host was unresponsive, who knows what they did with the key. Take that issue up with the roadside provider, not me!! I missed business opportunities due to this issue, strained a pre existing back injury due to the hours spent standing/sitting on concrete while waiting on a replacement vehicle, feared for my life as I waited on the side of the highway late at night with no vehicle for protection, and experienced a severe anxiety attack while waiting hours to find out how I would get back home. This is the most ridiculous situation I’ve experienced with ANY corporation, due to the sheer lack of accountability and empathy displayed from both the host and every representative I spoke with at Turo. I highly recommend Turo reviews this host’s credibility as well as the company’s replacement vehicle policies. My attorney will definitely be in contact with Turo’s corporate legal team to discuss this further.