"Rented" a Turo vehicle in June 2022 to see family in Chicago. Initially the car was great, host communicated well and I left her with a great review. Upon completion, I received an email days later that I had been charged a smoking fee of $250. I received no warning, only an image that proved nothing. Knowing Turo's STRICT policies- we never smoked in the vehicle. I wrote to the host to try to clear up the confusion with no response. Turo would not allow me to dispute or appeal the claim, stating their decision was final based on the very weak and circumstantial evidence. They charged the card on file automatically. After numerous emails they still ignored my questions and concerns. I have never had any issues prior to this. I also find it very interesting that the allegation was made AFTER I gave the host a good review. Turo closed my account with complete disregard. I do not recommend their services as their customer support is poor and they do not give you the opportunity to fight back. Whatever the host claims is final and can not be reversed. Shame on you!