Unfounded Charges! I typically do not leave negative reviews, especially for small businesses..I felt the need to inform the consumer! I rented a few cars from TURO at the RoadRunner Towing & Storage location in Yucaipa California. The initial experience was great, although the cars were worn down, it was convenient. My last Volkswagen was in “good” driving conditions, but shortly after the oil light flashed and the smell of burning engine-I reported it and dropped it off as it was my last day. The following day I received a BS CHARGE for “smoking” in the car of 
$260.00 followed by two pic with some light ashes on the floor mat of the passenger side. I thought it was easily explainable as I am not a smoker! If you live in southern Cali, you’re aware of the fire situation we’re currently experiencing! The light ash may have been from the fires and tracked in but certainly did not come from smoking. I tried my best disputing the charges to no avail! I was wrongly charged and couldn’t for the life of me connect with a human being on a call with TURO to hear me out. It’s understandable that if you smoke in the car and go against their policy you get charged., but in no way did I smoke nor do I smoke! BEWARE of doing business through TURO loCated at RoadRunner Towing & Storage as you are risking faulty charges. I will be following up with the better business bureau in the area