The customer service is terrible.!!! I called three times to check on my refund and I was put on hold for over one hour three different calls..with no answer...as soon as I cancelled by reservation they changed the receipt to hide additional charges that are still due back to me....I am still waiting to see what will be refunded to my credit cards...they are totally playing a game with the consumer...beware!!!! Their website is very lame as well,, as soon as you book a reservation, you are blocked from looking at other cars for that same timeframe which is ridiculous. I brought this up to the customer rep and he could not careless about what I said. On the flip side, the owner of the vehicle I was going to rent from, was amazing and could not be more accomodating..he is new to Turo as well and I honestly do not think he will continue once he figures all of this out....FYI...make sure you have full car insurance ...they will try to sell you their version but it does not cover anything! Most car insurance companies will not cover "car sharing rentals" and so you are stuck with their lame insurance package....better off spending a few extra bucks and renting from a reputable car rental company where you will have full coverage with your own personal car insurance coverage.