It was my first time using the app and I needed to cancel within 16 hours of the trip due to being sick but apparently fine print in the policy says you must cancel within 24 hours to not be charged. I asked for an exception and they said my reason wasn’t good enough. This is my first time renting with them and no one explained this cancellation policy to me (in the app, it clearly said I had the option to cancel up until the time of picking up the car.) won’t be renting from Turo again if this is the kind of customer service they provide.
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