When Turo started it was a great idea and app. Independant people renting their private vehicle in much the same way that Air BnB host rent their homes. However, in the past two years Turo has become overrun with illegitimate rental car companies looking to get around the licensing and insurance requirements that a conventional car rental company would require. This has caused a wave of poor service, run down vehicles, and scammer characters looking to extort money any way possible. Beware of damage claims and the notorious smoking fee (which there is no way to dispute in Turo). In many ways this is the same progression that has occurred with Air BnB as the platform has switched from independent owners to now mostly small rental property businesses using Air BnB as a marketing tool. After having several shady encounters with 'Hosts' on Turo, I was about to deactivate my account but decided to give one more chance (which was a bad idea). On my last trip, I noticed a funny smell in the car as soon as I sat inside. However, since the host was 'out of town' and had to have their 'friend' leave the car unlocked in the parking lot, I could not express this to them in person. So instead I immediately wrote a message to the host stating that I noticed a smell in the vehicle before even leaving the parking lot. At the end of the trip the host again was not able to meet and had me leave the car unlocked in the parking garage. The next day I received a bill from Turo for a smoking fee. I am not a smoker, and have never smoked in any car, and have over 35+ turo trips with no issues. When I informed Turo of the original smell in the car and my message to the host, Turo did not care and dismissed my dispute without even looking into the communications. After trying on the website to reach a Turo customer service agent to talk to about the situation, I gave up and now going to delete my account forever. Considering the variability of hosts these days and the poor customer service from Turo, I would highly recommend you stay away from the company and the platform.