Turo is a company that doesn't respond in a timely fashion. The customer service is terrible. When a person has been falsely charged or have had a host that has been unprofessional and very malicious to the point of planting false evidence to gain money because a guest reported the car wasn't clean or as the picture in listing. Turo will restrict the Guest that is spending money without property contacting them. They will not respond to you and will have the "Live chat" that is ineffective and reading a script giving false apologies that Don't solve the problem. If you provide documentation proving your case they still will not do anything. They will even charge you without knowledge or properly investigating. This platform disappointed me and they just want Money. If it was TRULY about helping and making ride sharing easier. They would invest more in customer service and handle cases quickly and properly. Just want you money beware you could get a Host from hell tell turo and they will do nothing!