I booked a vehicle weeks ahead of time in preparation for my vacation because I’m a sensible person. The host broke Turo’s site rules and also illegally provided me a hertz rental car that my partner and I refused to drive around the city. We are now receiving blame for not knowing how to handle the situation and being charged several hundred dollars when we are not smokers or anything of the sort. The host never followed the process for not having his car available from the start. We paid for the 2019 Nissan Kicks with damage protection and didn’t receive that vehicle at all. The host even uploaded photos of the incorrect car, proving he broke the terms of service himself. We have no idea if the hertz car had insurance and therefore we were at extreme risk. This is the fault of the turo host. Not me as a guest to the vehicle and the state we visited. My partner and I were just trying to keep ourselves safe. The images shown was a Kia not a Nissan. The host took illegal actions and Turo is abetting at this point.