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Anonymous
I booked a car on Turo and paid my fee. I was instructed to pick the car up at a parking garage where he had left it for multiple nights. I was forced to pay $91.47 just to get the car out of the parking structure. This fee was never disclosed in the booking or pricing information. I contacted the host about this twice with no response. I contacted Turo and they told me they would not help me or refund the fee since it was paid to a third party and not to Turo. They should have refunded me my booking fee for the car. Will absolutely never book with them again. Do better!
1 year ago
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Turo has a 1.3 average rating from 793 reviews

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