Husbands truck broke down. I was out of town with car. He called and booked car with Turo this week. Car he was using to get there (Grandson took him) blew tire. So he started walking as it was in neighborhood. Got to where address was and not there. Turns out they park it at the community swimming pool. He called another rental car walked to it. Rented there. He is 76. Had cardiology appointment within an hour. He got the new rental car and made it to appointment. They told him no refunds. He never picked up or used car. Should be at least partial refund. This happened this week on Thursday June 15th and he spoke with the guy who rented him the car and was told no refund. Not fair. He had really bad day. Won’t use this company again.