If I️ could provide a zero star I️ would. Do NOT use TURO! It is a scam. I booked a BMW with Host Allem M. but was provided an unauthorized Jeep that is not approved by Turo. I️ only took car in the morning of the reservation because I️ had to get to work but was reassured by Host Allen M of Turo that I️ would be provided BMW by 7 P.M. that evening which never happened as he ghosted me. I contacted customer services several times and was told my case was being “escalated “ and “prioritized “ but NOTHING was done to resolve this matter. I️ recommend spending more money with a real car rental company and do NOT use Turo! They are a disgrace to the notion of business. Turo is HORRIBLE!