My continued BAD experience with planning my Alaska/Aurora Borealis trip in November, I do NOT recommend Turo Auto Rental Services! Has NOT been easy or helpful, VERY FRUSTRATING, ANNOYING, with each call, I get a different person/different answers (whether they are working from HOME -hearing children voices, etc.) every time I tried to call on concerns. Nearly impossible to talk with legitimate management. ...spoke with a Noreen, Guiliana (?), Stephanie. A "Josh" called, left last message. The HOST (very polite (appears/sounds like he's on the road a lot/out of town) does communicate with me, telling me he's going to do everything in his power to make sure I have a smooth pickup/rental transition. BUT, I MUST go through Turo...THEIR website/APP. This is where the headaches started. I have an older phone/iPhone, I could NOT load their APP I was being told needed to load. I showed/explained to them/other people. MY iPhone 6 Plus will NOT load it. Two of their phone Reps told me, "It will be ok, just have Internet access to "check in", etc." I tried finding their APP on my other Android phone, NOPE, not finding it. Delta emailed me, advised me my particular flight was CANCELLED. I was forced to change my Turo Auto Rental. I used my trusty desktop computer, go on their website (NOT just notify the Host, oh no). THEY make you deal with them...THEIR OK...sends the change to the HOST, who decided to approve it! BUT, then, I get an email, updated Invoice...where THEY tried to charge a little more on the daily rental price (WHY?). I called again, different person, explained it was NOT MY Fault...I was NOT paying ANYMORE extra, having my PAID receipt for SAME amount of days. HOST has NO issue with this. It is ALL Turo...THIRD-Party strangers allowed to control (out in California!). I received a voice message (a FOREIGN voice) stating HE/THEY need "documentation" of my flight being cancelled. I don't believe I need to do this. No Strange Third-Party I have no knowledge of...going to charge their "extra little fee" for what Delta cancelling/changing my flight. NO. I looked at the new email invoice receipt. It was ZERO balance due to the "discounts were adjusted for THEIR little daily increase they were sneaking in. Can NOT TRUST these darn companies. I called my credit card company, advised them what happened, will NOT pay Turo any more money...if they try to charge me for anything else. They noted it in my account, along with me taking this trip...to watch for any more transactions from them. They asked if I wanted a new card/number, but I fear Turo will try to cancel the rental...even with the Host saying I'm ok with him...Auto Renters....Beware of Turo Rental service. Their Customer Service is horrible...look up their reviews...