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Dean
My employer changed my plans, so I needed to return the vehicle 5 days early. Even though the owner promptly took possession of the vehicle when I returned it, he then decided to cancel the reservation modification, and then billed me the extra 5 days!!! $541.30!! Then tried to claim that the car was returned dirty and needed additional cleaning! $150 MORE. Even though I had timed and dated pictures of the vehicle inside and out from multiple viewpoints at drop-off, as well as owner saying "Looks good", Turo's "policy" is screw the renter!!! They just automatically believe the owner and nothing I could do or say would convince them otherwise. Nor would they take the photos as evidence of when it was returned. I wonder what sort of cut Turo gets from these charges as they are MOST DEFINITELY NOT in favor of the renter and all the incentives are in place to screw the renter of the vehicle when they can. Cost me $691.30 to learn NEVER EVER to use Turo thieves ever again!!! I'm not someone that writes many reviews, but TURO REALLY IS A CRIMINAL ORGANIZATION!!
1 year ago
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Turo has a 1.3 average rating from 793 reviews

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