First and last Turo experience. I booked a Cadillac Escalade 2021 top of the line vehicle for my wife’s birthday because she was graduating with her bachelors degree on the same day. This is a once in a lifetime deal and Turo ruined it. I was in contact with the host for over 30 days including late in the Week prior to the trip date because I wanted to ensure we would be ok. I bought her a bunch of presents that would only fit in a 3rd row SUV. The host cancelled the vehicle 10 hours before the pick up time and said it was due to maintenance. Turo will not give me the same car with the same conditions because it would cost them money. I needed 800 miles and travel and 4 days rental. In other words, I had to settle for a vehicle my wife did not ask for. This vehicle is much less luxury SUV and was the only ride that was available and even close to the Escalade. For me to get what I originally booked, they wanted $750 up from on top of the $971 I already spent. And even then, the mileage wasn’t adding up. Moral of the story, don’t use Turo. They don’t ensure that the customer gets what they book even when they can. I had to eat the cost and bear the burden. It costed them nothing and they didn’t care. The guy on the phone just kept saying that’s all we can do. He tried to put me in a 2014 Escalade or a Chrysler Pacifica. Man, if there was ever a time you wanted to snatch someone up through the phone, THAT WAS IT. Anyway, you can’t say you weren’t told if you book them and they cancel on you the day of your need and leave you with nothing to drive except a smart car. Just Go to enterprise or a luxury rental place.