I rented a car from Turo for 4 days. Before returning the car the car was cleaned and vacuumed out. About a half and hour after the car was returned I noticed they try to charge my card an additional $150. Luckily my card was locked. I then noticed they had sent me an email from The Host trying to charge $150 smoking fee. He included three pictures of specs of dirt or something in the cup holder. And that was proof enough for them to say that someone was smoking in the car. No one ever smoked anything inside that vehicle!! Upon reading their policy it's stated in highlighted that there has to be proof that someone actually smoked and lit a cigarette or cannabis inside the vehicle. Which no one ever did!! I have a smoker so I did have cigarettes. But nothing was ever lit inside that vehicle!! For the simple fact that I knew they would try to charge $150 cleaning fee. Nowhere does it stay in their policy that you aren't allowed to have tobacco products on you. Just that you aren't allowed to smoke. Which is fine and acceptable. Two room is a scam and I guess their host start too!!
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.