Login
Start Free Trial Are you a business?? Click Here
Craig
I rented a car from Turo for 4 days. Before returning the car the car was cleaned and vacuumed out. About a half and hour after the car was returned I noticed they try to charge my card an additional $150. Luckily my card was locked. I then noticed they had sent me an email from The Host trying to charge $150 smoking fee. He included three pictures of specs of dirt or something in the cup holder. And that was proof enough for them to say that someone was smoking in the car. No one ever smoked anything inside that vehicle!! Upon reading their policy it's stated in highlighted that there has to be proof that someone actually smoked and lit a cigarette or cannabis inside the vehicle. Which no one ever did!! I have a smoker so I did have cigarettes. But nothing was ever lit inside that vehicle!! For the simple fact that I knew they would try to charge $150 cleaning fee. Nowhere does it stay in their policy that you aren't allowed to have tobacco products on you. Just that you aren't allowed to smoke. Which is fine and acceptable. Two room is a scam and I guess their host start too!!
1 year ago
Read Turo Reviews
Turo has a 1.3 average rating from 793 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial