Turo left us stranded in Albuquerque New Mexico for 3 days during the Balloon Fiesta. Over 800,000 people go there for the 2 week event. There are no rental cars available, hotel rooms are hard to find and everything costs at least twice the regular price. We paid about $900 to rent a car for 4 days. The car was $150 day for a 2015 Kia. When we arrived at the airport our “Host” texted that he couldn’t provide the car, so he gave us a replacement. We were told a story about “lost keys”. He told us he would swap the cars the next day. Instead of swapping cars the next day he texted that he couldn’t provide the car. But he needed the replacement back. He took the replacement car and did not leave us a car. We never saw the car we had paid to rent. He literally took the only car we had In a town where no other rental cars were available. We contacted Turo and they did not replace the car. They said “sorry we can’t find another one” because there were NO rental cars available during the festival. Turo refunded the cost for the 3 days without a car. The cost after the airport drop-off fee, Turo fees, and insurance. We paid around $600 for a replacement car for one day. We had the car 1 of 4 days but paid 2/3 of the price.