If a zero star was possible that’s what I’d give. This was by far the worst experience I’ve ever had. I started out with a 2011 Chevy Cruze. As soon as I picked the car up brakes were scrubbing as well as multiple alert lights on including check engine light, low tire pressure and low oil. Not to mention the tires were basically bald and the car had a terrible smoke smell. When I got on the interstate the wheels kept pulling to the side everytime there was a slight deviation in the road. As soon as I made it safely home I called support and Jamal was very helpful in switching out the vehicle for a 2019 Nissan Altima. This car was slightly better at first however all of the same warning lights were on and the tires were making a loud roaring sound. I did let Jamal know and he replied the tires were new and I was the first one to use them. Even though judging by the remaining tread that’s near impossible to believe. After driving like this for roughly 6 hours I’m going around a deep split curve on the interstate and the wheels lock up and I barely made it out of the curve to pull off on the side of the road. At this time I did sit there for a few minutes and then started to try to continue my drive however the vehicle would not move at all. I called roadside assistance to get a tow truck and Turo support informed me they had tried multiple times to get Jamal on the phone but since it was 2 am he wasn’t answering. I waited over 3 hours for a tow truck to arrive and once they finally arrived the driver was having a hard time getting the Altima loaded as the axle had broke and the wheel was almost falling off. The only way I had to get back home from my weekend vacation was to get a rental from a reputable company which cost me additional funds. This is by far the last thing I expected to happen since I researched not only this site but Jamal and his reputation and found primarily good reviews. So I’m not sure what happened but I will never be using Jamal nor Turo ever again!! Lesson learned.