Hi the Turo customer service is by far the worst on the plant Adam the so called supervisor was so rude and disrespectful lied over and over over promised that a supervisor would call never happen on 9 different separate occasions the reps said a supervisor would call one time I was told that an email was sent when I got the email. The email was actually from Emmanuel. It had nine misspelled words and at the bottom of it it was signed Virginia executive staff when calling the corporate office not only did they inform me that they would never send an email with nine misspelled words, but there was no Virginia in that office. Come to find out later that Emmanuel sent it and he was just a wrap. It was a scam from Turo when they sent me the email regarding the issue. I was also informed by a supervisor that day don’t have to follow policy and procedure from Turo because they are outsourced and they follow under another corporate domain and they have to answer to the reps not Toros customer service by far the worst in the country 85% don’t speak English they’re very uneducated. They lie to their teeth and their incredibly disrespectful and rude.