I was a big Turo fan until and had recommended 3 friends and they used Turo. But my last trip I asked if it would be a problem if I went over the 24 hours by 1 hour on my 4th day. I was told no problem with no mention of extra costs. Well my 24th hour would have ended at 10am on Saturday and I was able to get it in by 10am not 11am like I said I may need. I got my receipt and they added $125 charge for an additional day. I went thru the chats and got a case number then I got an email from ERICA on the Local Turo Support Team that said you requested past the 24 hour period so you get the full charge regardless of when you turned it in and nothing would be done. I didnt get a phone call or a response to my response to her message. Terrible customer service and I wont rent with Turo again and you should not either. If there is going to be an additional costs that should be mentioned up fron. TURO went from hero to zero quickly for me.