What an awful experience. I rented a Suburban to take me and my family to my son's graduation. The Suburban was OK, not great, but good enough. We were driving home Sunday afternoon when it suddenly started overheating. We pulled into a restaurant and called Turo customer support who told me to wait for the two truck and then he would call me a Lyft to get me home. After the two truck left I called customer support back and they stated that the policy was to provide a Lyft voucher for $75. Unfortunately, the Lyft was $180 + tax and there were no drivers available. When I spoke to customer support again, they had no options. No replacement car, nothing but apologies. And there we were, stuck in a restaurant that was closing soon, with 5 family members, including my 80-year-old mother-in-law, and no way home. Turo left us completely stranded with no options to get home. We eventually called some friends to come get us and we ended up finally getting home at midnight. I believe that other auto rental organizations, Avis, Hertz, Enterprise, etc. offer a replacement car if yours breaks down. We'll be using some organization other than Turo in the future after this experience.