Do not book with Turo, go to a traditional rental company and save yourself the headache. I’ve spent thousands of dollars renting from Turo and have had several issues. One, they allow their host to park the vehicle anywhere they want, including airports and parking lots that costs more money to get the vehicle or drop it off. This is price gauging the customer, on top of having to take a Lyft to get the vehicle, you have to pay crazy fees because where the host decides to park it. Two, a host can just cancel after you rent a car and that leaves you scrambling to get another car through customer service which is stressful last minute. Three, I was driving on the highway and a rock hit the windshield and cracked it. This was completely out of my control. I now have to pay over $200 to replace a windshield that I don’t have. Four, Some of the vehicles I have rented felt like they were going to give out any minute. One just turned off at a light and no it wasn’t one that is supposed to do that. Another shook on the highway and felt like it was going to fall apart. Five, customer service is completely useless when disputing charges, the company doesn’t hold the host responsible for crazy fees and sometimes you won’t even get an invoice for these fees until weeks later. I just gave five reasons to save yourself the headache. They lost a customer tonight over $250, both expenses should not have been mine.
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