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The care was not where the app said it should be, I spent 20 minutes looking for the car and the host implied I was stupid. The car stank of old sweaty unwashed human, and the offer was misleading in it's copy. I chose Turo over Zipcar for my 65 round trip journey since Turo offered a higher mileage limit which I was misled into believing that this included petrol. At the final stage of the booking process I was charged an additional fee, making the whole trip unaffordable and unsustainable. Complaints to Turo have been ignored and host has since sent fraudulent invoices for petrol and threatened me with debt recovery. Not paying a penny more to these unpleasant, unprofessional scammers.
10 months ago
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Turo has a 1.3 average rating from 792 reviews

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Alice, Customer Support

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