Turo is one of the most one-sided platforms for car rentals. I opened an account around 4-5 months ago, optimistic that this could be a nice way to make a few extra bucks on the side. After renting my car out ~20 times, I achieved All-Star Host in early January 2024. Achieving All-Star Host status didn't come easy as there were a few instances that made me question continuing to rent my car out through Turo. A few reasons are: 1. Turo Customer Support is beyond poor. They are petty, they are retaliatory, they are greedy, and they are mischievous. One of the first issues you run into as a host is getting reimbursements through the platform. I had Customer Support cancel a reimbursement that one of my renters agreed to pay because they felt like it. Then they threatened to close my account because I was frustrated and gave them direct feedback about their shortcomings as a Support Staff. I had to go entirely out of my way and email hunt for executive's emails just to get a $36 reimbursement resolved. 2. Turo does not screen their 1st renters well. I was hosting another trip for a renter who told me they were driving from Portland to California and back. This was fine and cool as this was the expectation that was set for the use of my family's vehicle. However, this renter decided to lie and additionally conceal that their actual trip was driving my vehicle from Portland to New York and back. During the trip they accrued numerous tickets which flowed in weeks after their trip ended, they brought animals into my car which urined and defecated in our vehicle, and when they returned our car they had provided it back in a condition that was beyond unsatisfactory; not to mention the smell of rotten animal waste. I attempted to submit an invoice to the renter to cover the $450+ cleaning fee, urine spot removal, damage to our trunk partition cover, scratches to the vehicle, and much more. Instead, the renter just had to ignore the invoice request and never had to pay a dime. When I flagged this to their support staff, they didn't look into the issue, instead, they just informed me to adjust a couple of settings on the website and to file an invoice request. 3. Last but not least, I had a mileage reimbursement that was never paid out. On the platform, Hosts have the option to adjust the total mileage allotted on a per-day basis. I had mine set at 500 miles per day. My renter from this trip drove over 1000 additional miles during their trip. When I went to submit an invoice for the trip, there was only an option to submit a request for tolls or fees; neither option satisfied what I needed–however, I selected tolls. When I submitted this to the renter, again, all they had to do was ignore my request. Additionally, their support team went in and manually canceled my request. Then they told me that I needed to submit an invoice and that the time had already passed to do so. I decided to try and resolve this with one of their chat representatives, Joselito, who "assured me" that this would be resolved and that I would be reimbursed for the additional mileage. Spoiler alert, it didn't get resolved. Instead, the Support team decided to push my request to email where they sent me a standardized, cookie-cutter email, informing me (you guessed it) to file an invoice. When I grew even more annoyed, I decided to reach out to the executive team again and voice my irritation and frustrations with their customer support as a whole. In light of Turo and their entire team's inability to logically and critically solve problems, I decided to pull my car off their platform. Then the pettiest thing happened, I received an email from their executive support team stating that my account had been closed for breach of community guideline rules; another spoiler, they never referenced which guideline was broken just a blanket statement. Turo and their staff have zero ability to receive product feedback or constructive criticism. Rather, they just target and retaliate against you if you show one ounce of frustration with clearly frustrating situations and caused by Turo and their support staff. If you are thinking of hosting your car on Turo, Do. Not. Do. It!!! They are greedy, pathetically petty individuals, who have a complex entitlement issue.