This just happened. I was told by so many people how wonderful Turo is and that I should stop renting cars from rental agencies. I found a car on Turo, excited that it was a Hybrid. I followed all the steps, sent a photo of my license and a selfie. Immediately after the host cancelled. I don’t know why. Turo sent me immediately an apology and sent me other options at a discount. I picked another hybrid, tried booking it only to find out that now my account is restricted and to get in touch with customer service, which I did immediately. They had no answer but is sending my account to a review board that does not accept calls. So Turo immediately deducts first full charge from my bank account and am told that it could take up to 10 days for the refund to show up. This was the worst experience. I need that money.