A terrible, horrible experience. Sammy’s behavior was appalling and shameful. The host, Sammy Hernandez The pick-up: I twice communicated to him that I was returning a Budget rental car. I needed his car to be parked so I could unload the Budget rental car into his vehicle, return the Budget car, and come back to his parked car. He responded “Perfect” and “Yes” and then did not help me get his car in the way I explained I needed. While I was driving to meet him, I received a notice that my reservation had been canceled. He falsely told me, “The reservation was automatically canceled after 30 minutes” Turo told me that Sammy called them and canceled the reservation 34 minutes after the appointment. He knew I would meet him as I was actively messaging him. He purposefully canceled me to get more money. The cancellation fee was $108.90 He stated, “I could make it again” (rebook) The original reservation cost was $283.50 Rebooking the same trip, same car, and exact dates now cost me $362.27. With the cancellation fee, my total trip was now $471.17, almost $200 more than my original cost. The return: I messaged that I would meet him and return the car at the cell phone lot of Miami International Airport. He responded, “Perfect”. He agreed. After I returned the car, I received two additional charges on my credit card: $58.50 the day I returned it and $60.15 the next day. Both charges were initiated by Sammy for “improperly returning the car.” He agreed to the return. He agreed to the cell phone lot. Sammy’s behavior was an appalling and shameful effort to get more and more money from me repeatedly. What kind of person does this? I have spent hours on the phone with Turo. It is still not resolved. I had to close my credit card account to stop the seemingly endless charges from Turo. (6 charges so far) I went with Turo to save money. I have spent way more than a traditional rental car and received a vehicle that should not be on the road. The car is a 2015 Chevy Sonic. This car has multiple safety issues and should not be on the road. Safety Issues: 1. Both front tires are worn down to the tire wear indicator bars. These indicate the tires need to be replaced. This is a safety hazard. In his car description, Sammy falsely states, “New Tires.” 2. The side view mirrors are manually controlled, there is a lever inside the door to adjust the mirrors. This lever was not connected to the driver’s mirror. To adjust the mirror you had to roll down the window and move it with your hand. The mirror would not stay in the correct position, and every time you opened and closed the door, the mirror would move. You could pull into traffic, and the mirror could not be positioned correctly. This is a safety hazard. 3. The car’s windows were tinted. The rear window was very poorly done. There are innumerable air bubbles trapped under the tinting film. In daylight, the view is distorted. You cannot see out the rear window at nighttime or with rain or condensation. This is a safety hazard. General Issues: The car smelled of cigarette smoke. The steering wheel and controls were dirty; wiped with a paper towel, the towel became black. The car needs to be vacuumed. There is no working interior light, none. The car’s windows are tinted. The tinted windows combined with no interior light makes seeing anything inside the car impossible at night without a flashlight. The whole car vibrates with the vibration of the engine. The clock is not set on the correct time or date. The remote key fob works intermittently. In Conclusion: I am never using this “service” again. If you are still using this “service” avoid this “host”!