Formal Complaint Regarding Defective Car Remote and Unprofessional Conduct of Host Carlos I am writing to formally lodge a complaint against PopKa Rent a Car, particularly concerning the unsatisfactory rental experience I recently encountered, which involved the conduct of host Carlos. The details of my reservation are as follows: Reservation Number: 28819126 Rental Period: Friday, February 2, 2024 @ 5:00 pm through Tuesday, February 6, 2024 at 10:00 am Vehicle Model: 2020 Hyundai Santa Fe Upon my arrival at MCO airport at 4:30 pm on Friday, February 2, 2024, I realized I had not received the location information for the vehicle, as promised. When I reached out to host Carlos for assistance, I was rudely informed that the rental would commence at 5:00 pm, and the location details would be provided then. This delayed response contradicted the terms outlined in the original contract, which guaranteed delivery of the car PRIOR to my arrival. The interaction with host Carlos had already set a negative tone for the rental experience. Upon receiving the location information at 5:12 pm, I found the vehicle unlocked, eliminating the need to use the remote at that time. However, upon attempting to lock the vehicle later, I noticed the remote did not emit the usual confirmation noise. Despite this, I proceeded with the rental. On Monday, February 5, 2024, I encountered further issues with the remote when attempting to unlock the vehicle, prompting frustration. Upon contacting host Carlos to report the problem, I was met with accusatory behavior, with Carlos insinuating that I had damaged the remote, despite it being unused throughout the weekend. Tuesday morning, around 7:00 am, I faced further difficulties with the remote, rendering me unable to access the vehicle. Following host Carlos's advice, I sought assistance from a family member and visited an auto parts store, only to discover that the remote required dealer attention, exacerbating the inconvenience. Though I managed to access the vehicle using the metal key inside the remote, I encountered a warning on the dashboard indicating that the key was not detected, despite its presence. Despite the warning, I continued my journey, only to encounter a "service required" light illuminated on the dashboard. Upon landing in New York, I was shocked to receive an email notification regarding a claim submitted against me by host Carlos, falsely accusing me. This unjust treatment left me deeply unsettled, raising concerns about potential exploitation for additional compensation. Despite the ordeal, I fulfilled my contractual obligations, returning the vehicle with gas refilled, leaving it unlocked with the parking ticket and key inside.