Plane landed in Kauai. Text message from owner that last renter damaged car. I understand that stuff happens but….couldn’t talk to owner other than texts. She said they could get me another car but I would have to exchange it at 9 am the next day. Twenty mile drive back to airport. No position to argue so I said ok. She said they would cancel my reservation and make a new one. She said that Turo will call me. That call never happened. She said to get on the Turo shuttle to their lot-that’s the way they have to do it in Kauai. Well with no reservation number you can’t get on the shuttle. She also said that while we waited at the lot we could cross the street to Target if we needed the bathroom. Waited for a while and then took a taxi to our resort. Still no call. I finally got a hold of a customer representative and they are supposed to refund my money. Buyer beware. If something happens fix it.