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John
TURO SCAM This was my first experience using Turo, and it will be my last!! Salman’s Kia Telluride that I rented for two weeks happened to be during some torrential rain and flooding in Southern California. The windshield wipers were terrible and the tires were bald which was very unsafe for my family. The car also reeked of cigarettes and we had our two year old with us. All this BS started when I was issued a ticket for an expired license plate on Salman’s Kia Telluride. This is unacceptable and should not happen to customers using this Turo app. It is also very dangerous and illegal. As I’m sure as any reasonable adult would understand, we limited our driving as much as possible which was very inconvenient for us. The most outrageous part to this review is that out of retaliation for the ticket received from the expired tag, Salman has filed a claim against me for $600 in damages on the car that we can physically prove(with photos) did not happen during our trip. With multiple phone calls to Turo customer service we’ve been given the “run around” basically just trying to get us to give up and pay them more money. This Telluride has had much body damage in the past and it has NOT been professionally fixed, so I know that I would not be the first person they try to get claim damage money from and not have it repaired. I have asked to see more detailed pictures of the claimed damage and they have declined my request. We have contacted Turo so many times asking how it’s possible to hold this host accountable, it seems very clear to us that he’s done it before and gotten away with it. The fact that he has expired plates and was able to rent out his car is unreal, Turo has no explanation or given us reassurance this can’t happen again. This is a scam, very shady, and preposterous…I certainly hope you don’t have to go through what I am going through. Turo has not only lost my business, they have lost colleagues of mine that also rent 30+ cars a year. ✌️
9 months ago
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Turo has a 1.3 average rating from 792 reviews

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