Avoid Becoming a Turo Host: Nightmare Experience As a former Turo host, I feel compelled to share my experience with the platform. My recent encounter with a problematic guest has left me deeply disillusioned with Turo's policies and lack of support for hosts. The ordeal began when my car, returned in pristine condition by a previous renter at 9:45 AM, was picked up by a guest at 12 PM. Despite initially seeming cooperative, the guest's behavior quickly escalated into a nightmare scenario. Initially, everything appeared to be going smoothly during the guest's week-long rental period. However, trouble arose when she requested an extension the day before her scheduled return date. Given my fiancé's upcoming work trip, I had no choice but to deny the extension and informed the guest of the urgent need for the car's return. To accommodate her, I reluctantly approved a late drop-off until 10 PM. However, as the hours passed and the guest failed to provide an ETA, I grew increasingly concerned. By midnight, with no sign of the car, I contacted Turo and filed a "no return" report to extend the protection plan, as per their policy. Finally, at 1 AM, the car was returned, but my relief was short-lived. Upon inspection the following morning, I discovered extensive damage that had been concealed in the darkness of the night. Not only was it filthy and reeking, but my driver's seat had been deliberately sliced open, rendering some features unusable. Duck tape is all that keeps it from getting worse until I can afford a new seat. Despite providing photographic evidence and a statement from the previous renter confirming the car's condition prior to the guest's rental, Turo summarily denied my claim with a biased and lazy investigation with no consideration for common sense. The damage was severe, with one slice so deep it cut through the foam of the seat, leaving me facing exorbitant repair costs. In my attempts to appeal the decision, I encountered nothing but indifference and stonewalling from Turo's claims department. Despite the glaring evidence of foul play, they callously disregarded my plight and refused to provide any meaningful assistance. Furthermore, Turo's communication channels are deliberately opaque, making it virtually impossible for hosts to seek recourse or resolution. Their blatant disregard for host protection and welfare is utterly appalling, especially considering the pivotal role hosts play in their business model. In conclusion, my experience with Turo has been nothing short of a nightmare. I have withdrawn my vehicle from the platform and will vehemently caution others against entrusting their assets to a company that prioritizes profit over host safety and security. Avoid Turo at all costs, lest you find yourself ensnared in a similar ordeal. *5 pictures of damage, 1 predamage*