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Anonymous
After having no problem at all with a vehicle, I dropped off and took pics of the outside. A day later I got an email saying I was being charged $150 for bringing a pet inside the car. Not only did I not bring a pet, my sister who I was traveling with is deathly allergic to pretty much all animals. Neither of us own any pets. And we dropped off the car spotless!! I failed to take pictures of the inside of the car and unfortunately I just got a canned response immediately and every time I tried to reach out, saying that Turo is siding with the owner and they charged my card $150. Very sketchy and horrible customer service!!
8 months ago
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Turo has a 1.3 average rating from 792 reviews

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